---
description: Side-by-side comparison of Medallia Experience Cloud vs Viber. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Medallia Experience Cloud vs Viber Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [Medallia Experience Cloud \<span\>vs\</span\> Viber](https://www.capterra.co.uk/compare/107199/180348/medallia-enterprise/vs/viber)

# Compare Medallia Experience Cloud vs Viber

Canonical: https://www.capterra.co.uk/compare/107199/180348/medallia-enterprise/vs/viber

> Detailed comparison between Medallia Experience Cloud and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Medallia Experience Cloud | Viber |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 33 | 4058 |
| **Starting Price** | US$5.00 | - |
| **Free Trial** | - | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Not Offered |

## Best for

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### Medallia Experience Cloud

- API
- Chat/Messaging
- Communication Management
- Customisable Templates
- Dashboard
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Real-Time Data
- Reporting/Analytics
- Response Quotas
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation

### Viber

- API
- Chat/Messaging
- Communication Management
- Feedback Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Video Support

## Links

- [View Medallia Experience Cloud Profile](https://www.capterra.co.uk/software/107199/medallia-enterprise)
- [View Viber Profile](https://www.capterra.co.uk/software/180348/viber)
- [View Original Comparison](https://www.capterra.co.uk/compare/107199/180348/medallia-enterprise/vs/viber)

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