---
description: Side-by-side comparison of Medallia Experience Cloud vs Text Request. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Medallia Experience Cloud vs Text Request Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/31638/digital-adoption-platform/software) > [Medallia Experience Cloud \<span\>vs\</span\> Text Request](https://www.capterra.co.uk/compare/107199/167015/medallia-enterprise/vs/text-request)

# Compare Medallia Experience Cloud vs Text Request

Canonical: https://www.capterra.co.uk/compare/107199/167015/medallia-enterprise/vs/text-request

> Detailed comparison between Medallia Experience Cloud and Text Request. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Medallia Experience Cloud | Text Request |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 33 | 1193 |
| **Starting Price** | US$5.00 | US$59.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

### Text Request

Businesses that need a better way to connect with customers and employees.

## Key features

### Medallia Experience Cloud

- API
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customisable Templates
- Dashboard
- Data Import/Export
- Feedback Management
- Multi-Language
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Tagging
- Third-Party Integrations

### Text Request

- API
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customisable Templates
- Dashboard
- Data Import/Export
- Feedback Management
- Monitoring
- Multi-Language
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Tagging
- Third-Party Integrations

## Links

- [View Medallia Experience Cloud Profile](https://www.capterra.co.uk/software/107199/medallia-enterprise)
- [View Text Request Profile](https://www.capterra.co.uk/software/167015/text-request)
- [View Original Comparison](https://www.capterra.co.uk/compare/107199/167015/medallia-enterprise/vs/text-request)

-----

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