Medallia Experience Cloud vs Text Analyzer

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Who Uses This Software?

Customer experience management platform that helps businesses of all sizes capture and analyze customers' feedback across all communication channels to improve the overall brand value.
International market
Pricing

Starting Price

N/A
N/A

Free Trial

  • No
  • Yes

Free Version

  • No
  • Yes

Details

Not provided by vendor
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Behavioural Analytics
  • Boolean Queries
  • Complaint Classification
  • Email Marketing
  • Language Detection
  • Site Intercept Survey
  • Survey/Poll Management
  • Taxonomy Classification
  • Text Analysis
  • Text Analytics
  • Behavioural Analytics
  • Boolean Queries
  • Complaint Classification
  • Email Marketing
  • Language Detection
  • Site Intercept Survey
  • Survey/Poll Management
  • Taxonomy Classification
  • Text Analysis
  • Text Analytics
Ratings

Overall

4.4/5
2.5/5

Ease of Use

4.4/5
3.5/5

Customer Service

4.5/5
3/5

Features & Functionality

4.4/5
2.5/5

Value for Money

4.2/5
2/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Not Offered
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Not Offered
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars