---
description: Side-by-side comparison of SmartSolve vs Freshservice. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartSolve vs Freshservice Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/30063/document-management/software) > [SmartSolve \<span\>vs\</span\> Freshservice](https://www.capterra.co.uk/compare/106668/132997/smartsolve/vs/freshservice)

# Compare SmartSolve vs Freshservice

Canonical: https://www.capterra.co.uk/compare/106668/132997/smartsolve/vs/freshservice

> Detailed comparison between SmartSolve and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartSolve | Freshservice |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 11 | 714 |
| **Starting Price** | - | £15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SmartSolve

IQVIA Quality Compliance can support organizations with technology and services that enable improved quality and compliant product lifecycle management in the life sciences space.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### SmartSolve

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Monitoring
- Policy Management
- Real-Time Data
- Risk Analysis
- Routing
- SSL Security
- Single Sign On
- Status Tracking
- Supplier Management

### Freshservice

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Monitoring
- Policy Management
- Real-Time Data
- Risk Analysis
- Routing
- SSL Security
- Single Sign On
- Status Tracking
- Supplier Management

## Links

- [View SmartSolve Profile](https://www.capterra.co.uk/software/106668/smartsolve)
- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.co.uk/compare/106668/132997/smartsolve/vs/freshservice)

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