---
description: Side-by-side comparison of Spiceworks Cloud Help Desk vs New Relic. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spiceworks Cloud Help Desk vs New Relic Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> New Relic](https://www.capterra.co.uk/compare/102709/118128/spiceworks-it-help-desk/vs/new-relic)

# Compare Spiceworks Cloud Help Desk vs New Relic

Canonical: https://www.capterra.co.uk/compare/102709/118128/spiceworks-it-help-desk/vs/new-relic

> Detailed comparison between Spiceworks Cloud Help Desk and New Relic. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Spiceworks Cloud Help Desk | New Relic |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 584 | 195 |
| **Starting Price** | US$6.00 | US$10.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

### New Relic

Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector.

## Key features

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Application Management
- Bandwidth Monitoring
- Baseline Manager
- Compliance Management
- Dashboard
- Event Logs
- For Websites
- Incident Management
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Metrics
- Real-Time Monitoring
- Reporting/Analytics
- Root Cause Analysis
- Task Management
- Uptime Reporting

### New Relic

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Application Management
- Bandwidth Monitoring
- Baseline Manager
- Compliance Management
- Dashboard
- Event Logs
- For Websites
- Incident Management
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Metrics
- Real-Time Monitoring
- Reporting/Analytics
- Root Cause Analysis
- Task Management
- Uptime Reporting

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk)
- [View New Relic Profile](https://www.capterra.co.uk/software/118128/new-relic)
- [View Original Comparison](https://www.capterra.co.uk/compare/102709/118128/spiceworks-it-help-desk/vs/new-relic)

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