---
description: Side-by-side comparison of LiveAgent vs Zenvia. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Zenvia Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Zenvia](https://www.capterra.co.uk/compare/102188/200368/liveagent/vs/zenvia)

# Compare LiveAgent vs Zenvia

Canonical: https://www.capterra.co.uk/compare/102188/200368/liveagent/vs/zenvia

> Detailed comparison between LiveAgent and Zenvia. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Zenvia |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1758 | 71 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Zenvia

All companies, whether small, medium, or large, across different industries, can use ZENVIA’s solutions to sell more and serve better.

## Key features

### LiveAgent

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Zenvia

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Zenvia Profile](https://www.capterra.co.uk/software/200368/zenvia)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/200368/liveagent/vs/zenvia)

-----

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