---
description: Side-by-side comparison of LiveAgent vs ProProfs Help Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs ProProfs Help Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [LiveAgent \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.uk/compare/102188/200141/liveagent/vs/proprofs-help-desk)

# Compare LiveAgent vs ProProfs Help Desk

Canonical: https://www.capterra.co.uk/compare/102188/200141/liveagent/vs/proprofs-help-desk

> Detailed comparison between LiveAgent and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ProProfs Help Desk |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 14 |
| **Starting Price** | US$15.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### LiveAgent

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View ProProfs Help Desk Profile](https://www.capterra.co.uk/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/200141/liveagent/vs/proprofs-help-desk)

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