---
description: Side-by-side comparison of LiveAgent vs CM.com Communications Platform. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs CM.com Communications Platform Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> CM.com Communications Platform](https://www.capterra.co.uk/compare/102188/196877/liveagent/vs/cm-com)

# Compare LiveAgent vs CM.com Communications Platform

Canonical: https://www.capterra.co.uk/compare/102188/196877/liveagent/vs/cm-com

> Detailed comparison between LiveAgent and CM.com Communications Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CM.com Communications Platform |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 7 |
| **Starting Price** | US$15.00 | £0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### CM.com Communications Platform

Businesses of any size and vertical that want to communicate with their customers in their preferred channels

## Key features

### LiveAgent

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Engagement Tracking
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

### CM.com Communications Platform

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Engagement Tracking
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View CM.com Communications Platform Profile](https://www.capterra.co.uk/software/196877/cm-com)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/196877/liveagent/vs/cm-com)

-----

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