---
description: Side-by-side comparison of LiveAgent vs Replicant. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Replicant Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Replicant](https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant)

# Compare LiveAgent vs Replicant

Canonical: https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant

> Detailed comparison between LiveAgent and Replicant. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Replicant |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 21 |
| **Starting Price** | US$15.00 | US$0.30 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Replicant

Enterprise customer service and digital transformation leaders in industries like retail, insurance, telecommunications, financial services, consumer goods, healthcare, travel \&amp; hospitality and more.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Outbound Call Centre
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Replicant

- AI/Machine Learning
- API
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Outbound Call Centre
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Replicant Profile](https://www.capterra.co.uk/software/190728/replicant)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Replicant Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs Replicant. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/190728/replicant#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Replicant","description":"As a leader in Contact Center Automation, Replicant helps companies automate common customer service requests while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7587aba4-5e3d-4751-b66e-08f015a03a5f.png","url":"https://www.capterra.co.uk/software/190728/replicant","@id":"https://www.capterra.co.uk/software/190728/replicant#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":21},"offers":{"price":"0.3","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Replicant","position":3,"item":"https://www.capterra.co.uk/compare/102188/190728/liveagent/vs/replicant","@type":"ListItem"}]}]}
</script>