---
description: Side-by-side comparison of LiveAgent vs MyPRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs MyPRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> MyPRM](https://www.capterra.co.uk/compare/102188/179646/liveagent/vs/myprm)

# Compare LiveAgent vs MyPRM

Canonical: https://www.capterra.co.uk/compare/102188/179646/liveagent/vs/myprm

> Detailed comparison between LiveAgent and MyPRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | MyPRM |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15.00 | €299.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### MyPRM

Channel managers, Alliance managers, Channel Marketing Manager, Sales directors

## Key features

### LiveAgent

- Access Controls/Permissions
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- File Sharing
- Interaction Tracking
- Lead Capture
- Lead Management
- Monitoring
- Natural Language Processing
- Performance Management
- Recording
- Support Ticket Management
- Task Management
- Transfers/Routing

### MyPRM

- Access Controls/Permissions
- Campaign Management
- Content Management
- File Sharing
- Interaction Tracking
- Lead Capture
- Lead Management
- Performance Management
- Task Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View MyPRM Profile](https://www.capterra.co.uk/software/179646/myprm)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/179646/liveagent/vs/myprm)

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