LiveAgent vs Querybot

Best for

Who Uses This Software?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.
Not provided by vendor
Pricing

Starting Price

US$15.00/month
US$19.95/month

Free Trial

  • Yes
  • Yes

Free Version

  • No

Details

No contracts. Fair usage month-to-month billing policy.
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Complaint Classification
  • Corrective Actions (CAPA)
  • Email Management
  • Escalation Management
  • Full Text Search
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Survey/Poll Management
  • Usage Tracking/Analytics
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Email Management
  • Escalation Management
  • Full Text Search
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Survey/Poll Management
  • Usage Tracking/Analytics
Ratings

Overall

4.7/5

Ease of Use

4.5/5

Customer Service

4.7/5

Features & Functionality

4.5/5

Value for Money

4.6/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Online
  • 24/7 (Live Rep)
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars