---
description: Side-by-side comparison of LiveAgent vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [LiveAgent \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk)

# Compare LiveAgent vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk

> Detailed comparison between LiveAgent and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Zendesk Suite |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1789 | 4094 |
| **Starting Price** | US$15.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### LiveAgent

- Account Management
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For Startups
- Help Desk Management
- Lead Management
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

### Zendesk Suite

- Account Management
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For Startups
- Help Desk Management
- Lead Management
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Zendesk Suite Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel customer care software that offers built-in CRM capabilities to improve customer support performance and delivery. It enhances customer service, streamlines operations, and boosts efficiency with advanced features.\n\nLiveAgent’s CRM system enables centralized customer data management, including contact details, communication history, internal notes, and tags. It allows agents to access complete customer profiles during interactions, ensuring context-aware support. LiveAgent’s CRM platform also supports task automation, data organization, and integration with other tools, helping teams maintain consistent communication and accurate records across all channels.\n\nThe live chat and call center features simplify call management with intelligent call routing, IVR, and VoIP integrations to handle customer inquiries.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@id":"https://www.capterra.co.uk/software/164283/zendesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4094,"ratingValue":4.4},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"LiveAgent vs Zendesk Suite","position":3,"item":"https://www.capterra.co.uk/compare/102188/164283/liveagent/vs/zendesk","@type":"ListItem"}]}]}
</script>