---
description: Side-by-side comparison of LiveAgent vs 8x8 Contact Center. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs 8x8 Contact Center Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> 8x8 Contact Center](https://www.capterra.co.uk/compare/102188/161523/liveagent/vs/contactnow)

# Compare LiveAgent vs 8x8 Contact Center

Canonical: https://www.capterra.co.uk/compare/102188/161523/liveagent/vs/contactnow

> Detailed comparison between LiveAgent and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | 8x8 Contact Center |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1789 | 47 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

## Key features

### LiveAgent

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

### 8x8 Contact Center

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View 8x8 Contact Center Profile](https://www.capterra.co.uk/software/161523/contactnow)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/161523/liveagent/vs/contactnow)

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