---
description: Side-by-side comparison of LiveAgent vs Gong.io. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs Gong.io Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Gong.io](https://www.capterra.co.uk/compare/102188/157969/liveagent/vs/gong-io)

# Compare LiveAgent vs Gong.io

Canonical: https://www.capterra.co.uk/compare/102188/157969/liveagent/vs/gong-io

> Detailed comparison between LiveAgent and Gong.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Gong.io |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 560 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Gong.io

Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives.

## Key features

### LiveAgent

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Content Management
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Performance Metrics
- Real-Time Data
- Recording
- Reminders
- Video Conferencing

### Gong.io

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Content Management
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Performance Metrics
- Real-Time Data
- Recording
- Reminders
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Gong.io Profile](https://www.capterra.co.uk/software/157969/gong-io)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/157969/liveagent/vs/gong-io)

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