---
description: Side-by-side comparison of LiveAgent vs XM for Customer Experience. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs XM for Customer Experience Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> XM for Customer Experience](https://www.capterra.co.uk/compare/102188/152924/liveagent/vs/customer-frontlines)

# Compare LiveAgent vs XM for Customer Experience

Canonical: https://www.capterra.co.uk/compare/102188/152924/liveagent/vs/customer-frontlines

> Detailed comparison between LiveAgent and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | XM for Customer Experience |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 255 |
| **Starting Price** | US$15.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Analytics
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### XM for Customer Experience

- AI/Machine Learning
- API
- Analytics
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/152924/liveagent/vs/customer-frontlines)

-----

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