---
description: Side-by-side comparison of LiveAgent vs Infinity Call Tracking. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Infinity Call Tracking Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Infinity Call Tracking](https://www.capterra.co.uk/compare/102188/152003/liveagent/vs/call-tracking)

# Compare LiveAgent vs Infinity Call Tracking

Canonical: https://www.capterra.co.uk/compare/102188/152003/liveagent/vs/call-tracking

> Detailed comparison between LiveAgent and Infinity Call Tracking. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Infinity Call Tracking |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 17 |
| **Starting Price** | US$15.00 | US$65.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Infinity Call Tracking

Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance

## Key features

### LiveAgent

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Contact Management
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### Infinity Call Tracking

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Contact Management
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Infinity Call Tracking Profile](https://www.capterra.co.uk/software/152003/call-tracking)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/152003/liveagent/vs/call-tracking)

-----

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