---
description: Side-by-side comparison of LiveAgent vs eGain Superchat. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs eGain Superchat Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [LiveAgent \<span\>vs\</span\> eGain Superchat](https://www.capterra.co.uk/compare/102188/151576/liveagent/vs/egain-superchat)

# Compare LiveAgent vs eGain Superchat

Canonical: https://www.capterra.co.uk/compare/102188/151576/liveagent/vs/egain-superchat

> Detailed comparison between LiveAgent and eGain Superchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | eGain Superchat |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 1 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### eGain Superchat

Banking, financial services, telecom, media, retail, manufacturing, government, health care, utilities, BPO, and others.

## Key features

### LiveAgent

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- File Sharing
- Mobile Access
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### eGain Superchat

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- File Sharing
- Mobile Access
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View eGain Superchat Profile](https://www.capterra.co.uk/software/151576/egain-superchat)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/151576/liveagent/vs/egain-superchat)

-----

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