---
description: Side-by-side comparison of LiveAgent vs Helpshift. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Helpshift Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Helpshift](https://www.capterra.co.uk/compare/102188/150923/liveagent/vs/helpshift)

# Compare LiveAgent vs Helpshift

Canonical: https://www.capterra.co.uk/compare/102188/150923/liveagent/vs/helpshift

> Detailed comparison between LiveAgent and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Helpshift |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1753 | 29 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Helpshift

Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.

## Key features

### LiveAgent

- API
- Activity Tracking
- CRM
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Helpshift

- API
- Activity Tracking
- CRM
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Helpshift Profile](https://www.capterra.co.uk/software/150923/helpshift)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/150923/liveagent/vs/helpshift)

-----

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