---
description: Side-by-side comparison of LiveAgent vs Gainsight CS. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Gainsight CS Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Gainsight CS](https://www.capterra.co.uk/compare/102188/148980/liveagent/vs/gainsight)

# Compare LiveAgent vs Gainsight CS

Canonical: https://www.capterra.co.uk/compare/102188/148980/liveagent/vs/gainsight

> Detailed comparison between LiveAgent and Gainsight CS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Gainsight CS |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1755 | 48 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Gainsight CS

\-

## Key features

### LiveAgent

- API
- Account Management
- Campaign Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Management
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Feedback Management
- Onboarding
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Gainsight CS

- API
- Account Management
- Campaign Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Management
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Feedback Management
- Onboarding
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Gainsight CS Profile](https://www.capterra.co.uk/software/148980/gainsight)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/148980/liveagent/vs/gainsight)

-----

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