---
description: Side-by-side comparison of LiveAgent vs Akita. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Akita Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Akita](https://www.capterra.co.uk/compare/102188/146056/liveagent/vs/akita)

# Compare LiveAgent vs Akita

Canonical: https://www.capterra.co.uk/compare/102188/146056/liveagent/vs/akita

> Detailed comparison between LiveAgent and Akita. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Akita |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 8 |
| **Starting Price** | US$15.00 | US$160.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Akita

Designed for SMBs and enterprises, it is a SaaS solution that helps manage customer segmentation, automate playbooks, create customizable health scores, identify cross-selling opportunities, and more.

## Key features

### LiveAgent

- API
- Account Management
- Activity Tracking
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Messaging
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Akita

- API
- Account Management
- Activity Tracking
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Messaging
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Akita Profile](https://www.capterra.co.uk/software/146056/akita)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/146056/liveagent/vs/akita)

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