---
description: Side-by-side comparison of LiveAgent vs Kapture CX. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs Kapture CX Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Kapture CX](https://www.capterra.co.uk/compare/102188/144560/liveagent/vs/Kapture)

# Compare LiveAgent vs Kapture CX

Canonical: https://www.capterra.co.uk/compare/102188/144560/liveagent/vs/Kapture

> Detailed comparison between LiveAgent and Kapture CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Kapture CX |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1753 | 40 |
| **Starting Price** | US$15.00 | US$39.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Kapture CX

With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Kapture CX

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Kapture CX Profile](https://www.capterra.co.uk/software/144560/Kapture)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/144560/liveagent/vs/Kapture)

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