---
description: Side-by-side comparison of LiveAgent vs Aircall. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Aircall Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [LiveAgent \<span\>vs\</span\> Aircall](https://www.capterra.co.uk/compare/102188/144486/liveagent/vs/aircall)

# Compare LiveAgent vs Aircall

Canonical: https://www.capterra.co.uk/compare/102188/144486/liveagent/vs/aircall

> Detailed comparison between LiveAgent and Aircall. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Aircall |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1789 | 466 |
| **Starting Price** | US$15.00 | £25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Aircall

Small to midsize businesses in healthcare, SaaS, professional services, financial services, and marketing agencies.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Employee Activity Monitoring
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Employee Activity Monitoring
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Aircall Profile](https://www.capterra.co.uk/software/144486/aircall)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/144486/liveagent/vs/aircall)

-----

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