---
description: Side-by-side comparison of LiveAgent vs ALVAO Service Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs ALVAO Service Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> ALVAO Service Desk](https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk)

# Compare LiveAgent vs ALVAO Service Desk

Canonical: https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk

> Detailed comparison between LiveAgent and ALVAO Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | ALVAO Service Desk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 29 |
| **Starting Price** | US$15.00 | US$36.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### ALVAO Service Desk

We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### ALVAO Service Desk

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View ALVAO Service Desk Profile](https://www.capterra.co.uk/software/143589/alvao-service-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs ALVAO Service Desk Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs ALVAO Service Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/143589/alvao-service-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ALVAO Service Desk","description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59a0c7e9-2db2-4947-9a04-0170bdefa75c.png","url":"https://www.capterra.co.uk/software/143589/alvao-service-desk","@id":"https://www.capterra.co.uk/software/143589/alvao-service-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":29},"offers":{"price":"36","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Android, Platform ios"},{"@id":"https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs ALVAO Service Desk","position":3,"item":"https://www.capterra.co.uk/compare/102188/143589/liveagent/vs/alvao-service-desk","@type":"ListItem"}]}]}
</script>