---
description: Side-by-side comparison of LiveAgent vs Help Sumo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Help Sumo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Help Sumo](https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo)

# Compare LiveAgent vs Help Sumo

Canonical: https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo

> Detailed comparison between LiveAgent and Help Sumo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Help Sumo |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 15 |
| **Starting Price** | US$15.00 | US$14.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Help Sumo

Complete help desk solution to manage support tickets and support-related processes.

## Key features

### LiveAgent

- Alerts/Escalation
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Knowledge Base Management
- Lead Management
- Monitoring
- Natural Language Processing
- Real-Time Chat
- Real-Time Data
- Recording
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Automation
- Ticket Management
- Transfers/Routing

### Help Sumo

- Alerts/Escalation
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Help Sumo Profile](https://www.capterra.co.uk/software/135091/help-sumo)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Help Sumo Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs Help Sumo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/135091/help-sumo#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Help Sumo","description":"Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat &amp; Self-Help Knowledge Base solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2ab0057a-2dc9-4879-b90b-05e01f6a6131.png","url":"https://www.capterra.co.uk/software/135091/help-sumo","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/135091/help-sumo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":15},"offers":{"price":"14.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Help Sumo","position":3,"item":"https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/102188/135091/liveagent/vs/help-sumo#breadcrumblist"}]}
</script>