---
description: Side-by-side comparison of LiveAgent vs InvGate Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs InvGate Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> InvGate Service Management](https://www.capterra.co.uk/compare/102188/133392/liveagent/vs/service-desk)

# Compare LiveAgent vs InvGate Service Management

Canonical: https://www.capterra.co.uk/compare/102188/133392/liveagent/vs/service-desk

> Detailed comparison between LiveAgent and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | InvGate Service Management |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 108 |
| **Starting Price** | US$15.00 | US$17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### InvGate Service Management

- API
- Activity Tracking
- Analytics
- CMDB
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View InvGate Service Management Profile](https://www.capterra.co.uk/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/133392/liveagent/vs/service-desk)

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