---
description: Side-by-side comparison of LiveAgent vs osTicket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs osTicket Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> osTicket](https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket)

# Compare LiveAgent vs osTicket

Canonical: https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket

> Detailed comparison between LiveAgent and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | osTicket |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 75 |
| **Starting Price** | US$15.00 | US$12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

## Key features

### LiveAgent

- Automated Responses
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Forms
- Customizable Fields
- Dashboard
- Email Monitoring
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Natural Language Processing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View osTicket Profile](https://www.capterra.co.uk/software/125118/osticket)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs osTicket Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs osTicket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/125118/osticket#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"osTicket","description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e75666ec-95b7-46fb-afc4-1207f2985992.png","url":"https://www.capterra.co.uk/software/125118/osticket","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/125118/osticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs osTicket","position":3,"item":"https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/102188/125118/liveagent/vs/osticket#breadcrumblist"}]}
</script>