---
description: Side-by-side comparison of LiveAgent vs Fin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Fin Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Fin](https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin)

# Compare LiveAgent vs Fin

Canonical: https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin

> Detailed comparison between LiveAgent and Fin. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Fin |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 14 |
| **Starting Price** | US$15.00 | US$0.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Fin

Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Customisable Branding
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Fin

- AI/Machine Learning
- API
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Customisable Branding
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Fin Profile](https://www.capterra.co.uk/software/1077853/Fin)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Fin Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveAgent vs Fin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin","about":[{"@id":"https://www.capterra.co.uk/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.uk/software/1077853/Fin#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Fin","description":"Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.\n\nKey benefits of Fin AI Agent:\n- Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting.\n- Easy to configure with a no-code experience that anyone on your team can manage.\n- Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required.\n- Affordable at scale with pricing starting at just $0.99 per resolution.\n- Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels.\n\nHow it works:\nFin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3861152c-3b2a-4e6d-9e57-390883bf3e36.jpeg","url":"https://www.capterra.co.uk/software/1077853/Fin","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1077853/Fin#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":14},"offers":{"price":"0.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Fin","position":3,"item":"https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/102188/1077853/liveagent/vs/Fin#breadcrumblist"}]}
</script>