---
description: Side-by-side comparison of LiveAgent vs Cisco Finesse. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Cisco Finesse Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Cisco Finesse](https://www.capterra.co.uk/compare/102188/1029520/liveagent/vs/cisco-finesse)

# Compare LiveAgent vs Cisco Finesse

Canonical: https://www.capterra.co.uk/compare/102188/1029520/liveagent/vs/cisco-finesse

> Detailed comparison between LiveAgent and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Cisco Finesse |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1755 | 11 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Cisco Finesse

\-

## Key features

### LiveAgent

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

### Cisco Finesse

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Cisco Finesse Profile](https://www.capterra.co.uk/software/1029520/cisco-finesse)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/1029520/liveagent/vs/cisco-finesse)

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