---
description: Side-by-side comparison of LiveAgent vs Upzelo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: LiveAgent vs Upzelo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Upzelo](https://www.capterra.co.uk/compare/102188/1026443/liveagent/vs/upzelo)

# Compare LiveAgent vs Upzelo

Canonical: https://www.capterra.co.uk/compare/102188/1026443/liveagent/vs/upzelo

> Detailed comparison between LiveAgent and Upzelo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Upzelo |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1757 | 4 |
| **Starting Price** | US$15.00 | US$149.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Upzelo

B2C Subscription Businesses&#10;D2C E-commerce Businesses&#10;E-commerce Business &#10;Retail&#10;Shopify E-Commerce

## Key features

### LiveAgent

- API
- Activity Tracking
- Chat/Messaging
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Surveys & Feedback
- Workflow Management

### Upzelo

- API
- Activity Tracking
- Chat/Messaging
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Upzelo Profile](https://www.capterra.co.uk/software/1026443/upzelo)
- [View Original Comparison](https://www.capterra.co.uk/compare/102188/1026443/liveagent/vs/upzelo)

-----

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