---
description: Side-by-side comparison of Neon CRM vs Salesforce Service Cloud. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Neon CRM vs Salesforce Service Cloud Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/10044/volunteer-management/software) > [Neon CRM \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.co.uk/compare/102088/136189/neoncrm/vs/salesforce)

# Compare Neon CRM vs Salesforce Service Cloud

Canonical: https://www.capterra.co.uk/compare/102088/136189/neoncrm/vs/salesforce

> Detailed comparison between Neon CRM and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Neon CRM | Salesforce Service Cloud |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 613 | 820 |
| **Starting Price** | US$139.00 | £20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Neon CRM

Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying all of your supporter data and automating your outreach.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Neon CRM

- API
- Activity Tracking
- CRM
- Contact Database
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Scheduling
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Website Integration
- Workflow Management

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Contact Database
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Scheduling
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Website Integration
- Workflow Management

## Links

- [View Neon CRM Profile](https://www.capterra.co.uk/software/102088/neoncrm)
- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.co.uk/compare/102088/136189/neoncrm/vs/salesforce)

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