---
description: Side-by-side comparison of Amazon Connect vs CC4Teams. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amazon Connect vs CC4Teams Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Amazon Connect \<span\>vs\</span\> CC4Teams](https://www.capterra.co.uk/compare/1017140/1071639/amazon-connect/vs/CC4Teams)

# Compare Amazon Connect vs CC4Teams

Canonical: https://www.capterra.co.uk/compare/1017140/1071639/amazon-connect/vs/CC4Teams

> Detailed comparison between Amazon Connect and CC4Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Amazon Connect | CC4Teams |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 94 | 3 |
| **Starting Price** | - | €65.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

### CC4Teams

CC4Teams is a powerful, cloud-based Omni-Channel Customer Contact solution. With \&gt;200 seamless integrations and real-time reporting, it empowers teams to deliver personalized interactions efficiently.

## Key features

### Amazon Connect

- API
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Callback Scheduling
- Caller ID
- Chat/Messaging
- IVR
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail

### CC4Teams

- API
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Callback Scheduling
- Caller ID
- Chat/Messaging
- IVR
- Monitoring
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail

## Links

- [View Amazon Connect Profile](https://www.capterra.co.uk/software/1017140/amazon-connect)
- [View CC4Teams Profile](https://www.capterra.co.uk/software/1071639/CC4Teams)
- [View Original Comparison](https://www.capterra.co.uk/compare/1017140/1071639/amazon-connect/vs/CC4Teams)

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