---
description: Side-by-side comparison of SMART Service Desk vs ManageEngine Endpoint Central. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk vs ManageEngine Endpoint Central Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk \<span\>vs\</span\> ManageEngine Endpoint Central](https://www.capterra.co.uk/compare/100670/170018/smart-service-desk-itsm/vs/manageengine-desktop-central)

# Compare SMART Service Desk vs ManageEngine Endpoint Central

Canonical: https://www.capterra.co.uk/compare/100670/170018/smart-service-desk-itsm/vs/manageengine-desktop-central

> Detailed comparison between SMART Service Desk and ManageEngine Endpoint Central. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SMART Service Desk | ManageEngine Endpoint Central |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 31 | 1831 |
| **Starting Price** | - | US$104.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### ManageEngine Endpoint Central

IT administrators and security teams in mid-sized to large enterprises managing distributed, multi-OS device environments across on-premises, cloud, or hybrid infrastructure.

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Change Management
- Configuration Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Self Service Portal

### ManageEngine Endpoint Central

- AI/Machine Learning
- API
- Alerts/Escalation
- Application Security
- Asset Tracking
- Change Management
- Configuration Management
- Encryption
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Remediation Management
- Risk Analysis
- Root Cause Analysis
- Scheduling
- Self Service Portal
- Threat Protection
- Threat Response

## Links

- [View SMART Service Desk Profile](https://www.capterra.co.uk/software/100670/smart-service-desk-itsm)
- [View ManageEngine Endpoint Central Profile](https://www.capterra.co.uk/software/170018/manageengine-desktop-central)
- [View Original Comparison](https://www.capterra.co.uk/compare/100670/170018/smart-service-desk-itsm/vs/manageengine-desktop-central)

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