---
description: Side-by-side comparison of SMART Service Desk vs Proactivanet. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: SMART Service Desk vs Proactivanet Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk \<span\>vs\</span\> Proactivanet](https://www.capterra.co.uk/compare/100670/1010807/smart-service-desk-itsm/vs/proactivanet)

# Compare SMART Service Desk vs Proactivanet

Canonical: https://www.capterra.co.uk/compare/100670/1010807/smart-service-desk-itsm/vs/proactivanet

> Detailed comparison between SMART Service Desk and Proactivanet. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SMART Service Desk | Proactivanet |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 31 | 52 |
| **Starting Price** | - | €1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### Proactivanet

Midmarket and Enterprise-level organizations (500+ employees) across industries such as Banking, Healthcare, Government, and Education that require a scalable, ITIL-aligned solution to manage complex

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Email Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Project Management
- Self Service Portal
- Service Level Agreement (SLA) Management

### Proactivanet

- API
- Activity Tracking
- Alerts/Escalation
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Configuration Management
- Customisable Templates
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SMART Service Desk Profile](https://www.capterra.co.uk/software/100670/smart-service-desk-itsm)
- [View Proactivanet Profile](https://www.capterra.co.uk/software/1010807/proactivanet)
- [View Original Comparison](https://www.capterra.co.uk/compare/100670/1010807/smart-service-desk-itsm/vs/proactivanet)

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