---
description: Side-by-side comparison of FootPrints vs SapphireIMS. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FootPrints vs SapphireIMS Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [FootPrints \<span\>vs\</span\> SapphireIMS](https://www.capterra.co.uk/compare/100291/148203/footprints/vs/sapphireims)

# Compare FootPrints vs SapphireIMS

Canonical: https://www.capterra.co.uk/compare/100291/148203/footprints/vs/sapphireims

> Detailed comparison between FootPrints and SapphireIMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | FootPrints | SapphireIMS |
| **Overall rating** | 3.5/5 | 4.4/5 |
| **Total Reviews** | 34 | 65 |
| **Starting Price** | US$1,000.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### FootPrints

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

### SapphireIMS

Small, Mid \&amp; Large enterprises who needed comprehensive ITSM/ITOM solution with flexibility to build on top of these solutions. Our platforms are AI-powered and helps in building Agentic AI solutions.

## Key features

### FootPrints

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Contract/License Management
- Dashboard Creation
- Incident Management
- Knowledge Base Management
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Self Service Portal
- Service Catalogue
- Support Ticket Management
- Third-Party Integrations

### SapphireIMS

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Contract/License Management
- Dashboard Creation
- Incident Management
- Knowledge Base Management
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Self Service Portal
- Service Catalogue
- Support Ticket Management
- Third-Party Integrations

## Links

- [View FootPrints Profile](https://www.capterra.co.uk/software/100291/footprints)
- [View SapphireIMS Profile](https://www.capterra.co.uk/software/148203/sapphireims)
- [View Original Comparison](https://www.capterra.co.uk/compare/100291/148203/footprints/vs/sapphireims)

-----

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