---
description: Side-by-side comparison of FootPrints vs JIRA Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: FootPrints vs JIRA Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [FootPrints \<span\>vs\</span\> JIRA Service Management](https://www.capterra.co.uk/compare/100291/138769/footprints/vs/jira-service-management)

# Compare FootPrints vs JIRA Service Management

Canonical: https://www.capterra.co.uk/compare/100291/138769/footprints/vs/jira-service-management

> Detailed comparison between FootPrints and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | FootPrints | JIRA Service Management |
| **Overall rating** | 3.5/5 | 4.5/5 |
| **Total Reviews** | 34 | 763 |
| **Starting Price** | US$1,000.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### FootPrints

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### FootPrints

- API
- Activity Tracking
- Alerts/Escalation
- Approval Process Control
- Asset Tracking
- Audit Trail
- Availability Management
- Capacity Management
- Change Management
- Contract/License Management
- Customisable Reports
- Incident Management
- Prioritisation
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking
- Workflow Management

### JIRA Service Management

- API
- Activity Tracking
- Alerts/Escalation
- Approval Process Control
- Asset Tracking
- Audit Trail
- Availability Management
- Capacity Management
- Change Management
- Contract/License Management
- Customisable Reports
- Incident Management
- Prioritisation
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking
- Workflow Management

## Links

- [View FootPrints Profile](https://www.capterra.co.uk/software/100291/footprints)
- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/100291/138769/footprints/vs/jira-service-management)

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