Top 4 web conferencing software and their key features

Published on 16/03/2022 by Sukanya Awasthi

This article will talk about the top four web conferencing software listed on Capterra UK. We will also take a look at the key features offered by these software which can help small to midsize enterprises (SMEs) make an informed decision about which software to choose.

Web conferencing software help people connect remotely

According to a report by Valuates Reports, the web conferencing market size is projected to reach US$6,848.8 million globally by 2027, up from US$3,876.3 million in 2020 with an annual growth rate of 8%. As a result of the COVID-19 pandemic, more individuals may be working from home than ever before, causing businesses to potentially rely on web conferencing as one of the significant means of communication among employees.

What is web conferencing software?

Web conferencing software —sometimes also called web collaboration software— are used by businesses to run interactive online conferences, interactive meetings, client presentations, trainings etc. One of the main advantages of using web conferencing software is that they allow users to share the contents of their screens using voice, video, and chat features. Some of the key features of a web conferencing tool include video conferencing, screen sharing, presentation streaming, electronic hand-raising, and participant information sharing, among others.

In this article, we have curated a list of the best four web conferencing software which SMEs can use to facilitate cross-communication among employees. These software have been chosen based on the following factors, while the full methodology can be found at the bottom of the article:

  • Have an overall rating of at least 4/5 stars by users
  • Have at least 20 user reviews between Mar 2020 and Mar 2022
  • Meet the market definition of web conferencing software

1. Livestorm

Livestorm offers polls, emojis, chats and more for an interactive experience
Livestorm helps employees connect and engage while working remotely [Source: Livestorm]
  • Ease of use – 4.7/5
  • Customer service – 4.6/5
  • Features- 4.4/5
  • Value for money – 4.4/5

Livestorm is a web conferencing platform that can be used to conduct webinars, meetings, virtual events, podcast interviews, trainings, product demos etc. The platform also allows users to launch polls, share emojis, answer questions, share files, and more to interact during a session. Livestorm provides an integrated dashboard that can be used to track registrations and attendance. The software can also help businesses organise an event from start to finish, covering steps such as registration, email delivery tracking, built-in social media sharing —meaning you can share content via the platform, email follow-ups etc, to spread the word about any event being hosted. The tool comes with a free version and more information on their paid versions is available at livestorm.co.

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2. TeamViewer

TeamViewer lets users enter a TeamViewer Meeting from a computer or mobile device
TeamViewer Meeting’s feature to join/start a meeting [Source: TeamViewer]
  • Ease of use – 4.6/5
  • Customer service- 4.3/5
  • Features- 4.6/5
  • Value for money- 4.5/5

TeamViewer is a remote desktop tool —a feature that allows a user to connect to a specific computer in another location via the internet— which also offers web conferencing features for digital collaboration. Users can install TeamViewer Meeting —one of the products offered as part of the TeamViewer suite— on their desktop computer or mobile phone and access the TeamViewer contacts for connections. 

This software also enables video conferencing and audio calling, group meetings for up to 300 people, desktop screen sharing, session recording, and instant chat messaging with the team. Further, the instant chat functionality provides features such as offline messaging, group chats, chat history etc. Some other features offered by TeamViewer are document management and invitation management, to name a few. TeamViewer comes with a free trial and their free version is available only for personal use. More information on the pricing and additional features is available at teamviewer.com.

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3. Workplace by Facebook

Workplace’s Live Video feature lets users host live events from a computer or mobile device
Workplace’s Live Video feature to host live events [Source: Workplace]
  • Ease of use – 4.5/5
  • Customer service – 4.2/5
  • Features- 4.3/5
  • Value for money – 4.3/5

Workplace by Facebook is a collaboration platform that aims to connect teams across a company. Workplace comes with a feature called Live Video, via which employees and teams can create live events directly from their computer with the option of multiple hosts, automatic captions, screen-sharing, Q&As etc. Their Knowledge Library feature lets users create, store, and share all of their important files in one place. Users can also use tools and templates to create new pages, add images, links, files, and more. Another feature called Video Chat lets users make video calls on both desktop and mobile devices, and Workplace also integrates with some other video collaboration tools. The software comes with a free trial and a free version is available for non-profit charitable organisations. To know more about the paid features, visit workplace.com.

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4. Zoom Meetings

Zoom’s chat feature allows users to send instant messages to each other across the workspace
Zoom’s chat feature for instant messaging [Source: Zoom Meetings]
  • Ease of use – 4.6/5
  • Customer service – 4.4/5
  • Features- 4.5/5
  • Value for money- 4.5/5

Zoom provides web conferencing solutions to facilitate team communication, online meetings, webinars, online events etc. It supports meetings with up to 1,000 participants and 49 videos running on-screen by letting multiple users share screens simultaneously and take notes together. The software lets users record their meetings, and saves the recordings either locally on the user’s personal computer or to the cloud along with generating searchable transcripts. This platform’s attendance indicator tool allows hosts to keep track of attendance during a meeting. Polls and Q&A sessions are also some of the additional features of this software that can help increase participant engagement. The tool comes with a 30-day free trial and a free version. More information on additional features and pricing is available at zoom.us.

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Looking for web conferencing software? Check out our catalogue!

Methodology

The software mentioned in this article are listed in alphabetical order. For the web conferencing software listed above, the following was factors were considered:

  • A minimum 4/5 star average overall rating.
  • The existence of at least 20 reviews of the software over the past two years (Mar 2020 – Mar 2022).
  • All of the above software match Capterra’s definition of web conferencing software: web conferencing software helps connect remote teams through audio, video, and chat, and allows hosts to present to an audience regardless of location.
  • All the software have the following core features: video conferencing, screen sharing, and presentation streaming.
  • Out of our resultant list of tools, we selected four best tools with the top average overall ratings of more than 4.5/5 stars.

This article may refer to products, programs or services that are not available in your country, or that may be restricted under the laws or regulations of your country. We suggest that you consult the software provider directly for information regarding product availability and compliance with local laws.

About the author

Content Analyst for the UK market. Committed to offering insights on technology, emerging trends, and software suggestions to SMBs. Plant lady, café hopper, and dog mom.

Content Analyst for the UK market. Committed to offering insights on technology, emerging trends, and software suggestions to SMBs. Plant lady, café hopper, and dog mom.

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