---
description: Discover the benefits and disadvantages of Cisco Unified Intelligent Contact Management Enterprise.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Intelligent Contact Management Enterprise Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Cisco Unified Intelligent Contact Management Enterprise](/software/213093/cisco-unified-intelligent-contact-management-enterprise) > [Cisco Unified Intelligent Contact Management Enterprise Alternatives ](https://www.capterra.co.uk/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise)

# Alternatives to Cisco Unified Intelligent Contact Management Enterprise

Canonical: https://www.capterra.co.uk/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise

> Explore the top alternatives to Cisco Unified Intelligent Contact Management Enterprise. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1783 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/102188/213093/liveagent/vs/cisco-unified-intelligent-contact-management-enterprise)
2. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/134775/213093/incontact-call-center-software/vs/cisco-unified-intelligent-contact-management-enterprise)
3. **Convoso** — 4.5/5 (387 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/76768/213093/cloud-predictive-dialer/vs/cisco-unified-intelligent-contact-management-enterprise)
4. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/21409/213093/genesys-cloud/vs/cisco-unified-intelligent-contact-management-enterprise)
5. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/164283/213093/zendesk/vs/cisco-unified-intelligent-contact-management-enterprise)
6. **Five9** — 4.2/5 (482 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.co.uk/software/132405/five9)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/132405/213093/five9/vs/cisco-unified-intelligent-contact-management-enterprise)
7. **Talkdesk** — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.co.uk/software/132852/talkdesk)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/132852/213093/talkdesk/vs/cisco-unified-intelligent-contact-management-enterprise)
8. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
   - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/136189/213093/salesforce/vs/cisco-unified-intelligent-contact-management-enterprise)
9. **Zoho Desk** — 4.5/5 (2212 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/169505/213093/zoho-desk/vs/cisco-unified-intelligent-contact-management-enterprise)
10. **UJET** — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
    - [View profile](https://www.capterra.co.uk/software/164070/ujet)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/164070/213093/ujet/vs/cisco-unified-intelligent-contact-management-enterprise)
11. **ServiceNow Customer Service Management** — 4.4/5 (152 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
    - [View profile](https://www.capterra.co.uk/software/192052/servicenow-customer-service-management)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/192052/213093/servicenow-customer-service-management/vs/cisco-unified-intelligent-contact-management-enterprise)
12. **Front** — 4.5/5 (286 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
    - [View profile](https://www.capterra.co.uk/software/132901/front)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/132901/213093/front/vs/cisco-unified-intelligent-contact-management-enterprise)
13. **Lime CRM** — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
    - [View profile](https://www.capterra.co.uk/software/129925/lime)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/129925/213093/lime/vs/cisco-unified-intelligent-contact-management-enterprise)
14. **DialedIn CCaaS** — 4.8/5 (324 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.co.uk/software/29589/callcenternow)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/29589/213093/callcenternow/vs/cisco-unified-intelligent-contact-management-enterprise)
15. **Vonage Contact Center** — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
    - [View profile](https://www.capterra.co.uk/software/104649/contactworld)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.co.uk/compare/104649/213093/contactworld/vs/cisco-unified-intelligent-contact-management-enterprise)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise)
- [View Product Profile](https://www.capterra.co.uk/software/213093/cisco-unified-intelligent-contact-management-enterprise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213093/Cisco-Unified-Intelligent-Contact-Management-Enterprise/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-AU | <https://www.capterra.com.au/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-CA | <https://www.capterra.ca/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-GB | <https://www.capterra.co.uk/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IE | <https://www.capterra.ie/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IL | <https://www.capterra.co.il/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IN | <https://www.capterra.in/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-SG | <https://www.capterra.com.sg/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-ZA | <https://www.capterra.co.za/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |

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