---
description: Discover the benefits and disadvantages of PolyAI.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PolyAI Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [PolyAI](/software/198201/polyai) > [PolyAI Alternatives ](https://www.capterra.co.uk/alternatives/198201/polyai)

# Alternatives to PolyAI

Canonical: https://www.capterra.co.uk/alternatives/198201/polyai

> Explore the top alternatives to PolyAI. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1787 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/102188/198201/liveagent/vs/polyai)
2. **ChatGPT** — 4.4/5 (391 reviews) — ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans.
   - [View profile](https://www.capterra.co.uk/software/1049484/chatgpt)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1049484/polyai/vs/chatgpt)
3. **Chatbase** — 4.3/5 (73 reviews) — Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website.
   - [View profile](https://www.capterra.co.uk/software/1053300/chatbase)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1053300/polyai/vs/chatbase)
4. **Botsonic** — 4.8/5 (81 reviews) — No-code chatbot building platform used to create \& integrate custom GPT-powered AI chatbots into websites, WhatsApp, Slack \& more.
   - [View profile](https://www.capterra.co.uk/software/1061327/botsonic)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1061327/polyai/vs/botsonic)
5. **Tidio** — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.
   - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/144040/198201/tidio-chat/vs/polyai)
6. **Amazon Connect** — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
   - [View profile](https://www.capterra.co.uk/software/1017140/amazon-connect)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1017140/polyai/vs/amazon-connect)
7. **Zipchat** — 4.8/5 (26 reviews) — Zipchat is the AI Agent for e-commerce — selling, supporting, and marketing automatically across channels with zero complexity.
   - [View profile](https://www.capterra.co.uk/software/1056535/zipchat)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1056535/polyai/vs/zipchat)
8. **Celoxis** — 4.5/5 (551 reviews) — Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results
   - [View profile](https://www.capterra.co.uk/software/5923/celoxis)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/5923/198201/celoxis/vs/polyai)
9. **Wati** — 4.6/5 (205 reviews) — The Agentic Customer Engagement Platform built for Revenue Growth
   - [View profile](https://www.capterra.co.uk/software/204314/wati)
   - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/204314/polyai/vs/wati)
10. **Inxide** — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
    - [View profile](https://www.capterra.co.uk/software/1019488/inx-app)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1019488/polyai/vs/inx-app)
11. **Gladly** — 4.8/5 (139 reviews) — Live chat that keeps the full conversation in view—no tickets, no silos, just fast, personal support in real time.
    - [View profile](https://www.capterra.co.uk/software/156723/gladly)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/156723/198201/gladly/vs/polyai)
12. **Ada** — 4.7/5 (15 reviews) — Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across channels
    - [View profile](https://www.capterra.co.uk/software/164470/ada-support)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/164470/198201/ada-support/vs/polyai)
13. **Enterprise Bot** — 4.5/5 (10 reviews) — We provide enterprises with cost-effective Conversational AI solutions across voice, email and chat to transform customer experience.
    - [View profile](https://www.capterra.co.uk/software/188017/chatbot2go)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/188017/198201/chatbot2go/vs/polyai)
14. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
    - [View profile](https://www.capterra.co.uk/software/164772/omnichannel)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/164772/198201/omnichannel/vs/polyai)
15. **Sobot** — 4.9/5 (113 reviews) — Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
    - [View profile](https://www.capterra.co.uk/software/1072329/Sobot)
    - [Compare vs PolyAI](https://www.capterra.co.uk/compare/198201/1072329/polyai/vs/Sobot)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/198201/polyai)
- [View Product Profile](https://www.capterra.co.uk/software/198201/polyai)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/198201/polyai> |
| de-AT | <https://www.capterra.at/alternatives/198201/polyai> |
| de-CH | <https://www.capterra.ch/alternatives/198201/polyai> |
| en | <https://www.capterra.com/p/198201/PolyAI/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/198201/polyai> |
| en-AU | <https://www.capterra.com.au/alternatives/198201/polyai> |
| en-CA | <https://www.capterra.ca/alternatives/198201/polyai> |
| en-GB | <https://www.capterra.co.uk/alternatives/198201/polyai> |
| en-IE | <https://www.capterra.ie/alternatives/198201/polyai> |
| en-IL | <https://www.capterra.co.il/alternatives/198201/polyai> |
| en-IN | <https://www.capterra.in/alternatives/198201/polyai> |
| en-NZ | <https://www.capterra.co.nz/alternatives/198201/polyai> |
| en-SG | <https://www.capterra.com.sg/alternatives/198201/polyai> |
| en-ZA | <https://www.capterra.co.za/alternatives/198201/polyai> |
| fr | <https://www.capterra.fr/alternatives/198201/polyai> |
| fr-BE | <https://fr.capterra.be/alternatives/198201/polyai> |
| fr-CA | <https://fr.capterra.ca/alternatives/198201/polyai> |
| fr-LU | <https://www.capterra.lu/alternatives/198201/polyai> |

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