---
description: Discover the benefits and disadvantages of Brightback.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Brightback Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Brightback](/software/195511/brightback) > [Brightback Alternatives ](https://www.capterra.co.uk/alternatives/195511/brightback)

# Alternatives to Brightback

Canonical: https://www.capterra.co.uk/alternatives/195511/brightback

> Explore the top alternatives to Brightback. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution.
   - [View profile](https://www.capterra.co.uk/software/155928/zoho-crm)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/155928/195511/zoho-crm/vs/brightback)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/164283/195511/zendesk/vs/brightback)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/169505/195511/zoho-desk/vs/brightback)
4. **Pipedrive** — 4.5/5 (3042 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
   - [View profile](https://www.capterra.co.uk/software/132666/pipedrive)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/132666/195511/pipedrive/vs/brightback)
5. **SurveyMonkey** — 4.6/5 (10427 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
   - [View profile](https://www.capterra.co.uk/software/32728/surveymonkey)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/32728/195511/surveymonkey/vs/brightback)
6. **Trustpilot** — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
   - [View profile](https://www.capterra.co.uk/software/169618/trustpilot)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/169618/195511/trustpilot/vs/brightback)
7. **LiveAgent** — 4.7/5 (1754 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/102188/195511/liveagent/vs/brightback)
8. **Broadly** — 4.8/5 (336 reviews) — Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy.
   - [View profile](https://www.capterra.co.uk/software/161326/broadly-reviews)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/161326/195511/broadly-reviews/vs/brightback)
9. **Experience.com** — 4.7/5 (89 reviews) — Experience.con: Enhance CX, EX, \& Reputation with AI-driven XMP for data-driven growth. Elevate your business\!
   - [View profile](https://www.capterra.co.uk/software/178112/socialsurvey)
   - [Compare vs Brightback](https://www.capterra.co.uk/compare/178112/195511/socialsurvey/vs/brightback)
10. **Jotform** — 4.7/5 (2795 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
    - [View profile](https://www.capterra.co.uk/software/158456/jotform-4-0)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/158456/195511/jotform-4-0/vs/brightback)
11. **Typeform** — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
    - [View profile](https://www.capterra.co.uk/software/137289/typeform)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/137289/195511/typeform/vs/brightback)
12. **Front** — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.co.uk/software/132901/front)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/132901/195511/front/vs/brightback)
13. **Weave** — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
    - [View profile](https://www.capterra.co.uk/software/141842/weave)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/141842/195511/weave/vs/brightback)
14. **Lucky Orange** — 4.7/5 (260 reviews) — See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.
    - [View profile](https://www.capterra.co.uk/software/150695/lucky-orange)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/150695/195511/lucky-orange/vs/brightback)
15. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.co.uk/software/62194/livechat)
    - [Compare vs Brightback](https://www.capterra.co.uk/compare/62194/195511/livechat/vs/brightback)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/195511/brightback)
- [View Product Profile](https://www.capterra.co.uk/software/195511/brightback)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/195511/Brightback/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/195511/brightback> |
| en-AU | <https://www.capterra.com.au/alternatives/195511/brightback> |
| en-CA | <https://www.capterra.ca/alternatives/195511/brightback> |
| en-GB | <https://www.capterra.co.uk/alternatives/195511/brightback> |
| en-IE | <https://www.capterra.ie/alternatives/195511/brightback> |
| en-IL | <https://www.capterra.co.il/alternatives/195511/brightback> |
| en-IN | <https://www.capterra.in/alternatives/195511/brightback> |
| en-NZ | <https://www.capterra.co.nz/alternatives/195511/brightback> |
| en-SG | <https://www.capterra.com.sg/alternatives/195511/brightback> |
| en-ZA | <https://www.capterra.co.za/alternatives/195511/brightback> |

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