---
description: Discover the benefits and disadvantages of Puzzel.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Puzzel Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Puzzel](/software/192554/puzzel) > [Puzzel Alternatives ](https://www.capterra.co.uk/alternatives/192554/puzzel)

# Alternatives to Puzzel

Canonical: https://www.capterra.co.uk/alternatives/192554/puzzel

> Explore the top alternatives to Puzzel. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/21409/192554/genesys-cloud/vs/puzzel)
2. **RingCX** — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
   - [View profile](https://www.capterra.co.uk/software/154951/ringcentral-contact-center)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/154951/192554/ringcentral-contact-center/vs/puzzel)
3. **Five9** — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.co.uk/software/132405/five9)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/132405/192554/five9/vs/puzzel)
4. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/134775/192554/incontact-call-center-software/vs/puzzel)
5. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.co.uk/software/132852/talkdesk)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/132852/192554/talkdesk/vs/puzzel)
6. **ZIWO** — 4.7/5 (108 reviews) — Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
   - [View profile](https://www.capterra.co.uk/software/171265/ziwo)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/171265/192554/ziwo/vs/puzzel)
7. **RingCentral Engage Voice** — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
   - [View profile](https://www.capterra.co.uk/software/132179/ringcentral-engage-voice)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/132179/192554/ringcentral-engage-voice/vs/puzzel)
8. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
   - [View profile](https://www.capterra.co.uk/software/161523/contactnow)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/161523/192554/contactnow/vs/puzzel)
9. **TCN** — 4.5/5 (57 reviews) — TCN provides scalable contact center software solutions to meet your needs. Reach your goals and leverage easy integration.
   - [View profile](https://www.capterra.co.uk/software/84252/tcn)
   - [Compare vs Puzzel](https://www.capterra.co.uk/compare/84252/192554/tcn/vs/puzzel)
10. **MaxContact** — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
    - [View profile](https://www.capterra.co.uk/software/156506/maxcontact)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/156506/192554/maxcontact/vs/puzzel)
11. **Ytel** — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
    - [View profile](https://www.capterra.co.uk/software/123451/x5-cloud-contact-center)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/123451/192554/x5-cloud-contact-center/vs/puzzel)
12. **storm** (0 reviews) — The only FedRAMP high full stack cloud contact center solution with industry-leading reliability (\>99.999%), CSAT, and scalability.
    - [View profile](https://www.capterra.co.uk/software/142866/storm)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/142866/192554/storm/vs/puzzel)
13. **Call Center Studio** — 4.5/5 (47 reviews) — AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio
    - [View profile](https://www.capterra.co.uk/software/176017/alotech)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/176017/192554/alotech/vs/puzzel)
14. **Sharpen** — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
    - [View profile](https://www.capterra.co.uk/software/145658/sharpen)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/145658/192554/sharpen/vs/puzzel)
15. **OXON** — 4.9/5 (14 reviews) — A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
    - [View profile](https://www.capterra.co.uk/software/159228/oxon)
    - [Compare vs Puzzel](https://www.capterra.co.uk/compare/159228/192554/oxon/vs/puzzel)

## Related Categories

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)
- [Call Center Workforce Management Software](https://www.capterra.co.uk/directory/32607/call-center-workforce-management/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/192554/puzzel)
- [View Product Profile](https://www.capterra.co.uk/software/192554/puzzel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192554/Puzzel/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192554/puzzel> |
| en-AU | <https://www.capterra.com.au/alternatives/192554/puzzel> |
| en-CA | <https://www.capterra.ca/alternatives/192554/puzzel> |
| en-GB | <https://www.capterra.co.uk/alternatives/192554/puzzel> |
| en-IE | <https://www.capterra.ie/alternatives/192554/puzzel> |
| en-IL | <https://www.capterra.co.il/alternatives/192554/puzzel> |
| en-IN | <https://www.capterra.in/alternatives/192554/puzzel> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192554/puzzel> |
| en-SG | <https://www.capterra.com.sg/alternatives/192554/puzzel> |
| en-ZA | <https://www.capterra.co.za/alternatives/192554/puzzel> |

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