---
description: Discover the benefits and disadvantages of HelpDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) > [HelpDesk Alternatives ](https://www.capterra.co.uk/alternatives/185973/helpdesk)

# Alternatives to HelpDesk

Canonical: https://www.capterra.co.uk/alternatives/185973/helpdesk

> Explore the top alternatives to HelpDesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/164283/185973/zendesk/vs/helpdesk)
2. **Zoho Desk** — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/169505/185973/zoho-desk/vs/helpdesk)
3. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/102188/185973/liveagent/vs/helpdesk)
4. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
   - [View profile](https://www.capterra.co.uk/software/134347/intercom)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/134347/185973/intercom/vs/helpdesk)
5. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/124981/185973/freshdesk/vs/helpdesk)
6. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.co.uk/software/61368/salesforce)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/61368/185973/salesforce/vs/helpdesk)
7. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.co.uk/software/62194/livechat)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/62194/185973/livechat/vs/helpdesk)
8. **Tidio** — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
   - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/144040/185973/tidio-chat/vs/helpdesk)
9. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.co.uk/software/202528/milvus)
   - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/185973/202528/helpdesk/vs/milvus)
10. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
    - [View profile](https://www.capterra.co.uk/software/210968/superchat)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/185973/210968/helpdesk/vs/superchat)
11. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
    - [View profile](https://www.capterra.co.uk/software/181775/zoho-assist)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/181775/185973/zoho-assist/vs/helpdesk)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/136189/185973/salesforce/vs/helpdesk)
13. **Dynamics 365** — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
    - [View profile](https://www.capterra.co.uk/software/157279/dynamics-365)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/157279/185973/dynamics-365/vs/helpdesk)
14. **Gorgias** — 4.6/5 (133 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
    - [View profile](https://www.capterra.co.uk/software/155357/gorgias)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/155357/185973/gorgias/vs/helpdesk)
15. **Gladly** — 4.8/5 (139 reviews) — A help desk platform that organizes support by customer, not case, making it easier to resolve issues quickly and personally.
    - [View profile](https://www.capterra.co.uk/software/156723/gladly)
    - [Compare vs HelpDesk](https://www.capterra.co.uk/compare/156723/185973/gladly/vs/helpdesk)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/185973/helpdesk)
- [View Product Profile](https://www.capterra.co.uk/software/185973/helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/185973/helpdesk> |
| de-AT | <https://www.capterra.at/alternatives/185973/helpdesk> |
| de-CH | <https://www.capterra.ch/alternatives/185973/helpdesk> |
| en | <https://www.capterra.com/p/185973/HelpDesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/185973/helpdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/185973/helpdesk> |
| en-CA | <https://www.capterra.ca/alternatives/185973/helpdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/185973/helpdesk> |
| en-IE | <https://www.capterra.ie/alternatives/185973/helpdesk> |
| en-IL | <https://www.capterra.co.il/alternatives/185973/helpdesk> |
| en-IN | <https://www.capterra.in/alternatives/185973/helpdesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/185973/helpdesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/185973/helpdesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/185973/helpdesk> |
| es | <https://www.capterra.es/alternatives/185973/helpdesk> |
| es-AR | <https://www.capterra.com.ar/alternatives/185973/helpdesk> |
| es-CL | <https://www.capterra.cl/alternatives/185973/helpdesk> |
| es-CO | <https://www.capterra.co/alternatives/185973/helpdesk> |
| es-CR | <https://www.capterra.co.cr/alternatives/185973/helpdesk> |
| es-DO | <https://www.capterra.do/alternatives/185973/helpdesk> |
| es-EC | <https://www.capterra.ec/alternatives/185973/helpdesk> |
| es-MX | <https://www.capterra.mx/alternatives/185973/helpdesk> |
| es-PA | <https://www.capterra.com.pa/alternatives/185973/helpdesk> |
| es-PE | <https://www.capterra.pe/alternatives/185973/helpdesk> |
| fi | <https://www.capterra.fi/alternatives/185973/helpdesk> |
| fr | <https://www.capterra.fr/alternatives/185973/helpdesk> |
| fr-BE | <https://fr.capterra.be/alternatives/185973/helpdesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/185973/helpdesk> |
| fr-LU | <https://www.capterra.lu/alternatives/185973/helpdesk> |
| it | <https://www.capterra.it/alternatives/185973/helpdesk> |
| ja | <https://www.capterra.jp/alternatives/185973/helpdesk> |
| ko | <https://www.capterra.co.kr/alternatives/185973/helpdesk> |
| nb | <https://www.capterra.no/alternatives/185973/helpdesk> |
| nl | <https://www.capterra.nl/alternatives/185973/helpdesk> |
| nl-BE | <https://www.capterra.be/alternatives/185973/helpdesk> |
| pl | <https://www.capterra.pl/alternatives/185973/helpdesk> |
| pt | <https://www.capterra.com.br/alternatives/185973/helpdesk> |
| pt-PT | <https://www.capterra.pt/alternatives/185973/helpdesk> |
| sv | <https://www.capterra.se/alternatives/185973/helpdesk> |
| tr | <https://www.capterra.web.tr/alternatives/185973/helpdesk> |

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