---
description: Discover the benefits and disadvantages of Zoho Desk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) > [Zoho Desk Alternatives ](https://www.capterra.co.uk/alternatives/169505/zoho-desk)

# Alternatives to Zoho Desk

Canonical: https://www.capterra.co.uk/alternatives/169505/zoho-desk

> Explore the top alternatives to Zoho Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/164283/169505/zendesk/vs/zoho-desk)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/138769/169505/jira-service-management/vs/zoho-desk)
3. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/107225/169505/sysaid/vs/zoho-desk)
4. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/169505/179501/zoho-desk/vs/manageengine-service-desk-plus)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Excellent customer service starts with great help desk software. Win customers by providing excellent customer service with LiveAgent.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/102188/169505/liveagent/vs/zoho-desk)
6. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.uk/software/132997/freshservice)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/132997/169505/freshservice/vs/zoho-desk)
7. **Intercom** — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
   - [View profile](https://www.capterra.co.uk/software/134347/intercom)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/134347/169505/intercom/vs/zoho-desk)
8. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.co.uk/software/185973/helpdesk)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/169505/185973/zoho-desk/vs/helpdesk)
9. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/124981/169505/freshdesk/vs/zoho-desk)
10. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.co.uk/software/62194/livechat)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/62194/169505/livechat/vs/zoho-desk)
11. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is a \#1 softphone and business telephony solution used by 15 million companies worldwide. Cloud, mobile and open source.
    - [View profile](https://www.capterra.co.uk/software/113540/bitrix24)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/113540/169505/bitrix24/vs/zoho-desk)
12. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
    - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/144040/169505/tidio-chat/vs/zoho-desk)
13. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
    - [View profile](https://www.capterra.co.uk/software/121317/teamdynamix)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/121317/169505/teamdynamix/vs/zoho-desk)
14. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/136189/169505/salesforce/vs/zoho-desk)
15. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.uk/software/144825/boss-solutions)
    - [Compare vs Zoho Desk](https://www.capterra.co.uk/compare/144825/169505/boss-solutions/vs/zoho-desk)

## Related Categories

- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/169505/zoho-desk)
- [View Product Profile](https://www.capterra.co.uk/software/169505/zoho-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/169505/zoho-desk> |
| de-AT | <https://www.capterra.at/alternatives/169505/zoho-desk> |
| de-CH | <https://www.capterra.ch/alternatives/169505/zoho-desk> |
| en | <https://www.capterra.com/p/169505/Zoho-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/169505/zoho-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/169505/zoho-desk> |
| en-CA | <https://www.capterra.ca/alternatives/169505/zoho-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/169505/zoho-desk> |
| en-IE | <https://www.capterra.ie/alternatives/169505/zoho-desk> |
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| en-IN | <https://www.capterra.in/alternatives/169505/zoho-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/169505/zoho-desk> |
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| en-ZA | <https://www.capterra.co.za/alternatives/169505/zoho-desk> |
| es | <https://www.capterra.es/alternatives/169505/zoho-desk> |
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| es-CL | <https://www.capterra.cl/alternatives/169505/zoho-desk> |
| es-CO | <https://www.capterra.co/alternatives/169505/zoho-desk> |
| es-CR | <https://www.capterra.co.cr/alternatives/169505/zoho-desk> |
| es-DO | <https://www.capterra.do/alternatives/169505/zoho-desk> |
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| es-MX | <https://www.capterra.mx/alternatives/169505/zoho-desk> |
| es-PA | <https://www.capterra.com.pa/alternatives/169505/zoho-desk> |
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| fr | <https://www.capterra.fr/alternatives/169505/zoho-desk> |
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| fr-CA | <https://fr.capterra.ca/alternatives/169505/zoho-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/169505/zoho-desk> |
| it | <https://www.capterra.it/alternatives/169505/zoho-desk> |
| ja | <https://www.capterra.jp/alternatives/169505/zoho-desk> |
| nl | <https://www.capterra.nl/alternatives/169505/zoho-desk> |
| nl-BE | <https://www.capterra.be/alternatives/169505/zoho-desk> |
| pl | <https://www.capterra.pl/alternatives/169505/zoho-desk> |
| pt | <https://www.capterra.com.br/alternatives/169505/zoho-desk> |
| pt-PT | <https://www.capterra.pt/alternatives/169505/zoho-desk> |
| sv | <https://www.capterra.se/alternatives/169505/zoho-desk> |
| tr | <https://www.capterra.web.tr/alternatives/169505/zoho-desk> |

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