---
description: Discover the benefits and disadvantages of Alcea Helpdesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Alcea Helpdesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) > [Alcea Helpdesk Alternatives ](https://www.capterra.co.uk/alternatives/163894/fit-helpdesk)

# Alternatives to Alcea Helpdesk

Canonical: https://www.capterra.co.uk/alternatives/163894/fit-helpdesk

> Explore the top alternatives to Alcea Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/138769/163894/jira-service-management/vs/fit-helpdesk)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/163894/164283/fit-helpdesk/vs/zendesk)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/163894/169505/fit-helpdesk/vs/zoho-desk)
4. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.co.uk/software/185973/helpdesk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/163894/185973/fit-helpdesk/vs/helpdesk)
5. **Jira** — 4.4/5 (15312 reviews) — Jira is a project tracking software that helps agile teams plan, track, and release software through comprehensive issue management.
   - [View profile](https://www.capterra.co.uk/software/19319/jira)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/19319/163894/jira/vs/fit-helpdesk)
6. **GitHub** — 4.8/5 (6155 reviews) — GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security.
   - [View profile](https://www.capterra.co.uk/software/129067/github)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/129067/163894/github/vs/fit-helpdesk)
7. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/102188/163894/liveagent/vs/fit-helpdesk)
8. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/124981/163894/freshdesk/vs/fit-helpdesk)
9. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.co.uk/software/202528/milvus)
   - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/163894/202528/fit-helpdesk/vs/milvus)
10. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.uk/software/144825/boss-solutions)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/144825/163894/boss-solutions/vs/fit-helpdesk)
11. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/107225/163894/sysaid/vs/fit-helpdesk)
12. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
    - [View profile](https://www.capterra.co.uk/software/132997/freshservice)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/132997/163894/freshservice/vs/fit-helpdesk)
13. **Giva** — 4.9/5 (57 reviews) — The Apple MAC of change management software in the cloud.
    - [View profile](https://www.capterra.co.uk/software/135094/giva-customer-service)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/135094/163894/giva-customer-service/vs/fit-helpdesk)
14. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
    - [View profile](https://www.capterra.co.uk/software/147036/faveo-helpdesk)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/147036/163894/faveo-helpdesk/vs/fit-helpdesk)
15. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.co.uk/software/16499/issuetrak)
    - [Compare vs Alcea Helpdesk](https://www.capterra.co.uk/compare/16499/163894/issuetrak/vs/fit-helpdesk)

## Related Categories

- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/163894/fit-helpdesk)
- [View Product Profile](https://www.capterra.co.uk/software/163894/fit-helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/163894/fit-helpdesk> |
| de-AT | <https://www.capterra.at/alternatives/163894/fit-helpdesk> |
| de-CH | <https://www.capterra.ch/alternatives/163894/fit-helpdesk> |
| en | <https://www.capterra.com/p/163894/FIT-HelpDesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/163894/fit-helpdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/163894/fit-helpdesk> |
| en-CA | <https://www.capterra.ca/alternatives/163894/fit-helpdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/163894/fit-helpdesk> |
| en-IE | <https://www.capterra.ie/alternatives/163894/fit-helpdesk> |
| en-IL | <https://www.capterra.co.il/alternatives/163894/fit-helpdesk> |
| en-IN | <https://www.capterra.in/alternatives/163894/fit-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/163894/fit-helpdesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/163894/fit-helpdesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/163894/fit-helpdesk> |
| es | <https://www.capterra.es/alternatives/163894/fit-helpdesk> |
| es-AR | <https://www.capterra.com.ar/alternatives/163894/fit-helpdesk> |
| es-CL | <https://www.capterra.cl/alternatives/163894/fit-helpdesk> |
| es-CO | <https://www.capterra.co/alternatives/163894/fit-helpdesk> |
| es-CR | <https://www.capterra.co.cr/alternatives/163894/fit-helpdesk> |
| es-DO | <https://www.capterra.do/alternatives/163894/fit-helpdesk> |
| es-EC | <https://www.capterra.ec/alternatives/163894/fit-helpdesk> |
| es-MX | <https://www.capterra.mx/alternatives/163894/fit-helpdesk> |
| es-PA | <https://www.capterra.com.pa/alternatives/163894/fit-helpdesk> |
| es-PE | <https://www.capterra.pe/alternatives/163894/fit-helpdesk> |
| fi | <https://www.capterra.fi/alternatives/163894/fit-helpdesk> |
| fr | <https://www.capterra.fr/alternatives/163894/fit-helpdesk> |
| fr-BE | <https://fr.capterra.be/alternatives/163894/fit-helpdesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/163894/fit-helpdesk> |
| fr-LU | <https://www.capterra.lu/alternatives/163894/fit-helpdesk> |
| it | <https://www.capterra.it/alternatives/163894/fit-helpdesk> |
| nb | <https://www.capterra.no/alternatives/163894/fit-helpdesk> |
| nl | <https://www.capterra.nl/alternatives/163894/fit-helpdesk> |
| nl-BE | <https://www.capterra.be/alternatives/163894/fit-helpdesk> |
| pl | <https://www.capterra.pl/alternatives/163894/fit-helpdesk> |
| pt | <https://www.capterra.com.br/alternatives/163894/fit-helpdesk> |
| pt-PT | <https://www.capterra.pt/alternatives/163894/fit-helpdesk> |
| sv | <https://www.capterra.se/alternatives/163894/fit-helpdesk> |
| tr | <https://www.capterra.web.tr/alternatives/163894/fit-helpdesk> |

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