---
description: Discover the benefits and disadvantages of Intelligent Service Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intelligent Service Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Intelligent Service Management](/software/156351/cloud-service-management) > [Intelligent Service Management Alternatives ](https://www.capterra.co.uk/alternatives/156351/cloud-service-management)

# Alternatives to Intelligent Service Management

Canonical: https://www.capterra.co.uk/alternatives/156351/cloud-service-management

> Explore the top alternatives to Intelligent Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/107225/156351/sysaid/vs/cloud-service-management)
2. **Xurrent** — 4.7/5 (27 reviews) — Xurrent unifies ITSM, ESM, and ITOM on one secure platform with Sera AI and a native virtual agent included.
   - [View profile](https://www.capterra.co.uk/software/146207/itrp)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/146207/156351/itrp/vs/cloud-service-management)
3. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.uk/software/132997/freshservice)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/132997/156351/freshservice/vs/cloud-service-management)
4. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.co.uk/software/144825/boss-solutions)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/144825/156351/boss-solutions/vs/cloud-service-management)
5. **ChangeGear** — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
   - [View profile](https://www.capterra.co.uk/software/146239/changegear-itsm)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/146239/156351/changegear-itsm/vs/cloud-service-management)
6. **Alloy Navigator** — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
   - [View profile](https://www.capterra.co.uk/software/108129/alloy-navigator)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/108129/156351/alloy-navigator/vs/cloud-service-management)
7. **Virima** — 4.6/5 (15 reviews) — Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
   - [View profile](https://www.capterra.co.uk/software/178220/virima)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/156351/178220/cloud-service-management/vs/virima)
8. **SmartITSM** — 4.6/5 (8 reviews) — SmartITSM is the all-in-one tool for IT teams, combining ticketing, asset management, seamless services, monitoring, and a CMDB.
   - [View profile](https://www.capterra.co.uk/software/1045363/smartitsm)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/156351/1045363/cloud-service-management/vs/smartitsm)
9. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/138769/156351/jira-service-management/vs/cloud-service-management)
10. **Canfigure** — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
    - [View profile](https://www.capterra.co.uk/software/184941/canfigure)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/156351/184941/cloud-service-management/vs/canfigure)
11. **C2** — 4.3/5 (14 reviews) — C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
    - [View profile](https://www.capterra.co.uk/software/135915/c2-atom)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/135915/156351/c2-atom/vs/cloud-service-management)
12. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.co.uk/software/16499/issuetrak)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/16499/156351/issuetrak/vs/cloud-service-management)
13. **Deepser** — 4.6/5 (56 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
    - [View profile](https://www.capterra.co.uk/software/178946/deepser)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/156351/178946/cloud-service-management/vs/deepser)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.co.uk/software/129478/solarwinds-service-desk)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/129478/156351/solarwinds-service-desk/vs/cloud-service-management)
15. **Vivantio** — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
    - [View profile](https://www.capterra.co.uk/software/132880/vivantio)
    - [Compare vs Intelligent Service Management](https://www.capterra.co.uk/compare/132880/156351/vivantio/vs/cloud-service-management)

## Related Categories

- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Change Management Software](https://www.capterra.co.uk/directory/30958/change-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/156351/cloud-service-management)
- [View Product Profile](https://www.capterra.co.uk/software/156351/cloud-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/156351/cloud-service-management> |
| de-AT | <https://www.capterra.at/alternatives/156351/cloud-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/156351/cloud-service-management> |
| en | <https://www.capterra.com/p/156351/Cloud-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/156351/cloud-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/156351/cloud-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/156351/cloud-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/156351/cloud-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/156351/cloud-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/156351/cloud-service-management> |
| en-IN | <https://www.capterra.in/alternatives/156351/cloud-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/156351/cloud-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/156351/cloud-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/156351/cloud-service-management> |
| es | <https://www.capterra.es/alternatives/156351/cloud-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/156351/cloud-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/156351/cloud-service-management> |
| es-CO | <https://www.capterra.co/alternatives/156351/cloud-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/156351/cloud-service-management> |
| es-DO | <https://www.capterra.do/alternatives/156351/cloud-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/156351/cloud-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/156351/cloud-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/156351/cloud-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/156351/cloud-service-management> |
| fr | <https://www.capterra.fr/alternatives/156351/cloud-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/156351/cloud-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/156351/cloud-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/156351/cloud-service-management> |
| it | <https://www.capterra.it/alternatives/156351/cloud-service-management> |
| pt | <https://www.capterra.com.br/alternatives/156351/cloud-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/156351/cloud-service-management> |

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