---
description: Discover the benefits and disadvantages of Cross-CX.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cross-CX Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Cross-CX](/software/154612/cross-crm) > [Cross-CX Alternatives ](https://www.capterra.co.uk/alternatives/154612/cross-crm)

# Alternatives to Cross-CX

Canonical: https://www.capterra.co.uk/alternatives/154612/cross-crm

> Explore the top alternatives to Cross-CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/169505/cross-crm/vs/zoho-desk)
2. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/164283/cross-crm/vs/zendesk)
3. **LiveAgent** — 4.7/5 (1783 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/102188/154612/liveagent/vs/cross-crm)
4. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/134775/154612/incontact-call-center-software/vs/cross-crm)
5. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
   - [View profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/21409/154612/genesys-cloud/vs/cross-crm)
6. **Convoso** — 4.5/5 (387 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/76768/154612/cloud-predictive-dialer/vs/cross-crm)
7. **Five9** — 4.2/5 (482 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
   - [View profile](https://www.capterra.co.uk/software/132405/five9)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/132405/154612/five9/vs/cross-crm)
8. **Gladly** — 4.8/5 (139 reviews) — A CX platform that powers personal, seamless service across channels—helping brands turn customer support into long-term loyalty.
   - [View profile](https://www.capterra.co.uk/software/156723/gladly)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/156723/cross-crm/vs/gladly)
9. **Liberty Converse** — 4.8/5 (23 reviews) — Liberty Converse CX, the next-gen AI-powered customer experience solution that redefines how businesses engage with their customers.
   - [View profile](https://www.capterra.co.uk/software/197657/liberty-converse)
   - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/197657/cross-crm/vs/liberty-converse)
10. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/136189/154612/salesforce/vs/cross-crm)
11. **wolkvox** — 4.6/5 (100 reviews) — At wolkvox, we turn every interaction into a Power Conversation with AI-driven omnichannel and multimodal experiences.
    - [View profile](https://www.capterra.co.uk/software/193276/wolkvox)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/193276/cross-crm/vs/wolkvox)
12. **UJET** — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
    - [View profile](https://www.capterra.co.uk/software/164070/ujet)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/154612/164070/cross-crm/vs/ujet)
13. **Front** — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.co.uk/software/132901/front)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/132901/154612/front/vs/cross-crm)
14. **Talkdesk** — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
    - [View profile](https://www.capterra.co.uk/software/132852/talkdesk)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/132852/154612/talkdesk/vs/cross-crm)
15. **Bitrix24** — 4.2/5 (991 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
    - [View profile](https://www.capterra.co.uk/software/113540/bitrix24)
    - [Compare vs Cross-CX](https://www.capterra.co.uk/compare/113540/154612/bitrix24/vs/cross-crm)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/154612/cross-crm)
- [View Product Profile](https://www.capterra.co.uk/software/154612/cross-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/154612/CROSS-CRM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/154612/cross-crm> |
| en-AU | <https://www.capterra.com.au/alternatives/154612/cross-crm> |
| en-CA | <https://www.capterra.ca/alternatives/154612/cross-crm> |
| en-GB | <https://www.capterra.co.uk/alternatives/154612/cross-crm> |
| en-IE | <https://www.capterra.ie/alternatives/154612/cross-crm> |
| en-IL | <https://www.capterra.co.il/alternatives/154612/cross-crm> |
| en-IN | <https://www.capterra.in/alternatives/154612/cross-crm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/154612/cross-crm> |
| en-SG | <https://www.capterra.com.sg/alternatives/154612/cross-crm> |
| en-ZA | <https://www.capterra.co.za/alternatives/154612/cross-crm> |
| fr | <https://www.capterra.fr/alternatives/154612/cross-crm> |
| fr-BE | <https://fr.capterra.be/alternatives/154612/cross-crm> |
| fr-CA | <https://fr.capterra.ca/alternatives/154612/cross-crm> |
| fr-LU | <https://www.capterra.lu/alternatives/154612/cross-crm> |

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