---
description: Discover the benefits and disadvantages of Enterprise Service Desk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Enterprise Service Desk Alternatives ](https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/152682/164283/enterprise-service-desk/vs/zendesk)
2. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
3. **SysAid** — 4.5/5 (519 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/107225/152682/sysaid/vs/enterprise-service-desk)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.co.uk/software/133392/service-desk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/133392/152682/service-desk/vs/enterprise-service-desk)
5. **Freshservice** — 4.5/5 (726 reviews) — Manage IT contracts, track spending, and optimize renewals from a single AI-native platform to reduce costs and compliance risks.
   - [View profile](https://www.capterra.co.uk/software/132997/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/132997/152682/freshservice/vs/enterprise-service-desk)
6. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
   - [View profile](https://www.capterra.co.uk/software/83211/happyfox)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/83211/152682/happyfox/vs/enterprise-service-desk)
7. **Vision Helpdesk** — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
   - [View profile](https://www.capterra.co.uk/software/102230/vision-helpdesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/102230/152682/vision-helpdesk/vs/enterprise-service-desk)
8. **Freshdesk** — 4.5/5 (3438 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
9. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
   - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
   - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/136189/152682/salesforce/vs/enterprise-service-desk)
10. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.co.uk/software/16499/issuetrak)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
11. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.co.uk/software/87908/teamsupport)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
12. **Cherwell Service Management** — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
    - [View profile](https://www.capterra.co.uk/software/121158/cherwell-software)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
13. **Vivantio** — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
    - [View profile](https://www.capterra.co.uk/software/132880/vivantio)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/132880/152682/vivantio/vs/enterprise-service-desk)
14. **EcholoN** — 4.7/5 (35 reviews) — Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
    - [View profile](https://www.capterra.co.uk/software/189744/echolon)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/152682/189744/enterprise-service-desk/vs/echolon)
15. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.co.uk/software/101273/agiloft)
    - [Compare vs Enterprise Service Desk](https://www.capterra.co.uk/compare/101273/152682/agiloft/vs/enterprise-service-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk)
- [View Product Profile](https://www.capterra.co.uk/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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