---
description: Discover the benefits and disadvantages of HelpdeskEddy.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpdeskEddy Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpdeskEddy](/software/150507/helpdeskeddy) > [HelpdeskEddy Alternatives ](https://www.capterra.co.uk/alternatives/150507/helpdeskeddy)

# Alternatives to HelpdeskEddy

Canonical: https://www.capterra.co.uk/alternatives/150507/helpdeskeddy

> Explore the top alternatives to HelpdeskEddy. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/150507/164283/helpdeskeddy/vs/zendesk)
2. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
   - [View profile](https://www.capterra.co.uk/software/83211/happyfox)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/83211/150507/happyfox/vs/helpdeskeddy)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/138769/150507/jira-service-management/vs/helpdeskeddy)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/150507/169505/helpdeskeddy/vs/zoho-desk)
5. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/107225/150507/sysaid/vs/helpdeskeddy)
6. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/150507/179501/helpdeskeddy/vs/manageengine-service-desk-plus)
7. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/102188/150507/liveagent/vs/helpdeskeddy)
8. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.co.uk/software/133392/service-desk)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/133392/150507/service-desk/vs/helpdeskeddy)
9. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.co.uk/software/62194/livechat)
   - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/62194/150507/livechat/vs/helpdeskeddy)
10. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.co.uk/software/101273/agiloft)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/101273/150507/agiloft/vs/helpdeskeddy)
11. **Supportbench** — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
    - [View profile](https://www.capterra.co.uk/software/155934/supportbench)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/150507/155934/helpdeskeddy/vs/supportbench)
12. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
    - [View profile](https://www.capterra.co.uk/software/113540/bitrix24)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/113540/150507/bitrix24/vs/helpdeskeddy)
13. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
    - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/144040/150507/tidio-chat/vs/helpdeskeddy)
14. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/136189/150507/salesforce/vs/helpdeskeddy)
15. **Salesforce Starter** — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
    - [View profile](https://www.capterra.co.uk/software/132665/salesforce-essentials)
    - [Compare vs HelpdeskEddy](https://www.capterra.co.uk/compare/132665/150507/salesforce-essentials/vs/helpdeskeddy)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/150507/helpdeskeddy)
- [View Product Profile](https://www.capterra.co.uk/software/150507/helpdeskeddy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/150507/HelpdeskEddy/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/150507/helpdeskeddy> |
| en-AU | <https://www.capterra.com.au/alternatives/150507/helpdeskeddy> |
| en-CA | <https://www.capterra.ca/alternatives/150507/helpdeskeddy> |
| en-GB | <https://www.capterra.co.uk/alternatives/150507/helpdeskeddy> |
| en-IE | <https://www.capterra.ie/alternatives/150507/helpdeskeddy> |
| en-IL | <https://www.capterra.co.il/alternatives/150507/helpdeskeddy> |
| en-IN | <https://www.capterra.in/alternatives/150507/helpdeskeddy> |
| en-NZ | <https://www.capterra.co.nz/alternatives/150507/helpdeskeddy> |
| en-SG | <https://www.capterra.com.sg/alternatives/150507/helpdeskeddy> |
| en-ZA | <https://www.capterra.co.za/alternatives/150507/helpdeskeddy> |

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