---
description: Discover the benefits and disadvantages of Freshdesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk) > [Freshdesk Alternatives ](https://www.capterra.co.uk/alternatives/124981/freshdesk)

# Alternatives to Freshdesk

Canonical: https://www.capterra.co.uk/alternatives/124981/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/169505/freshdesk/vs/zoho-desk)
2. **Zendesk Suite** — 4.4/5 (4080 reviews) — Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/164283/freshdesk/vs/zendesk)
3. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven interactive guides that plug into most KB \& CRM systems. Follow business processes in an interactive manner.
   - [View profile](https://www.capterra.co.uk/software/130406/agi-self-service)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/130406/freshdesk/vs/agi-self-service)
4. **Salesforce Sales Cloud** — 4.4/5 (18785 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.co.uk/software/61368/salesforce)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/61368/124981/salesforce/vs/freshdesk)
5. **LiveAgent** — 4.7/5 (1787 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/102188/124981/liveagent/vs/freshdesk)
6. **LiveChat** — 4.6/5 (1724 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.co.uk/software/62194/livechat)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/62194/124981/livechat/vs/freshdesk)
7. **Dynamics 365** — 4.4/5 (5825 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.co.uk/software/157279/dynamics-365)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/157279/freshdesk/vs/dynamics-365)
8. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
   - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/144040/freshdesk/vs/tidio-chat)
9. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.co.uk/software/185973/helpdesk)
   - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/185973/freshdesk/vs/helpdesk)
10. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.co.uk/software/136189/salesforce)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/136189/freshdesk/vs/salesforce)
11. **Intercom** — 4.5/5 (1133 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
    - [View profile](https://www.capterra.co.uk/software/134347/intercom)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/134347/freshdesk/vs/intercom)
12. **Bitrix24** — 4.2/5 (993 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
    - [View profile](https://www.capterra.co.uk/software/113540/bitrix24)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/113540/124981/bitrix24/vs/freshdesk)
13. **Zoho Assist** — 4.7/5 (1423 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
    - [View profile](https://www.capterra.co.uk/software/181775/zoho-assist)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/181775/freshdesk/vs/zoho-assist)
14. **Odoo** — 4.2/5 (1309 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
    - [View profile](https://www.capterra.co.uk/software/135618/odoo)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/135618/freshdesk/vs/odoo)
15. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
    - [Compare vs Freshdesk](https://www.capterra.co.uk/compare/124981/138769/freshdesk/vs/jira-service-management)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software)
- [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/124981/freshdesk)
- [View Product Profile](https://www.capterra.co.uk/software/124981/freshdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/124981/freshdesk> |
| de-AT | <https://www.capterra.at/alternatives/124981/freshdesk> |
| de-CH | <https://www.capterra.ch/alternatives/124981/freshdesk> |
| en | <https://www.capterra.com/p/124981/Freshdesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/124981/freshdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/124981/freshdesk> |
| en-CA | <https://www.capterra.ca/alternatives/124981/freshdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/124981/freshdesk> |
| en-IE | <https://www.capterra.ie/alternatives/124981/freshdesk> |
| en-IL | <https://www.capterra.co.il/alternatives/124981/freshdesk> |
| en-IN | <https://www.capterra.in/alternatives/124981/freshdesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/124981/freshdesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/124981/freshdesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/124981/freshdesk> |
| es | <https://www.capterra.es/alternatives/124981/freshdesk> |
| es-AR | <https://www.capterra.com.ar/alternatives/124981/freshdesk> |
| es-CL | <https://www.capterra.cl/alternatives/124981/freshdesk> |
| es-CO | <https://www.capterra.co/alternatives/124981/freshdesk> |
| es-CR | <https://www.capterra.co.cr/alternatives/124981/freshdesk> |
| es-DO | <https://www.capterra.do/alternatives/124981/freshdesk> |
| es-EC | <https://www.capterra.ec/alternatives/124981/freshdesk> |
| es-MX | <https://www.capterra.mx/alternatives/124981/freshdesk> |
| es-PA | <https://www.capterra.com.pa/alternatives/124981/freshdesk> |
| es-PE | <https://www.capterra.pe/alternatives/124981/freshdesk> |
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| fr | <https://www.capterra.fr/alternatives/124981/freshdesk> |
| fr-BE | <https://fr.capterra.be/alternatives/124981/freshdesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/124981/freshdesk> |
| fr-LU | <https://www.capterra.lu/alternatives/124981/freshdesk> |
| it | <https://www.capterra.it/alternatives/124981/freshdesk> |
| ja | <https://www.capterra.jp/alternatives/124981/freshdesk> |
| ko | <https://www.capterra.co.kr/alternatives/124981/freshdesk> |
| nb | <https://www.capterra.no/alternatives/124981/freshdesk> |
| nl | <https://www.capterra.nl/alternatives/124981/freshdesk> |
| nl-BE | <https://www.capterra.be/alternatives/124981/freshdesk> |
| pl | <https://www.capterra.pl/alternatives/124981/freshdesk> |
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| sv | <https://www.capterra.se/alternatives/124981/freshdesk> |
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