---
description: Discover the benefits and disadvantages of Freshdesk Omni.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk Omni Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk Omni](/software/1052970/Freshdesk-Omni) > [Freshdesk Omni Alternatives ](https://www.capterra.co.uk/alternatives/1052970/Freshdesk-Omni)

# Alternatives to Freshdesk Omni

Canonical: https://www.capterra.co.uk/alternatives/1052970/Freshdesk-Omni

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4077 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/164283/1052970/zendesk/vs/Freshdesk-Omni)
2. **Zoho Desk** — 4.5/5 (2212 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/169505/1052970/zoho-desk/vs/Freshdesk-Omni)
3. **Freshdesk** — 4.5/5 (3412 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/124981/1052970/freshdesk/vs/Freshdesk-Omni)
4. **LiveAgent** — 4.7/5 (1760 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/102188/1052970/liveagent/vs/Freshdesk-Omni)
5. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
   - [View profile](https://www.capterra.co.uk/software/144040/tidio-chat)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/144040/1052970/tidio-chat/vs/Freshdesk-Omni)
6. **Intercom** — 4.5/5 (1132 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
   - [View profile](https://www.capterra.co.uk/software/134347/intercom)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/134347/1052970/intercom/vs/Freshdesk-Omni)
7. **Wati** — 4.6/5 (203 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
   - [View profile](https://www.capterra.co.uk/software/204314/wati)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/204314/1052970/wati/vs/Freshdesk-Omni)
8. **Supportbench** — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
   - [View profile](https://www.capterra.co.uk/software/155934/supportbench)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/155934/1052970/supportbench/vs/Freshdesk-Omni)
9. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
   - [View profile](https://www.capterra.co.uk/software/130406/agi-self-service)
   - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/130406/1052970/agi-self-service/vs/Freshdesk-Omni)
10. **Hiver** — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
    - [View profile](https://www.capterra.co.uk/software/142975/hiver)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/142975/1052970/hiver/vs/Freshdesk-Omni)
11. **Gladly** — 4.8/5 (139 reviews) — The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai
    - [View profile](https://www.capterra.co.uk/software/156723/gladly)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/156723/1052970/gladly/vs/Freshdesk-Omni)
12. **Kapture CX** — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
    - [View profile](https://www.capterra.co.uk/software/144560/Kapture)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/144560/1052970/Kapture/vs/Freshdesk-Omni)
13. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.co.uk/software/87908/teamsupport)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/87908/1052970/teamsupport/vs/Freshdesk-Omni)
14. **Kustomer** — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
    - [View profile](https://www.capterra.co.uk/software/158128/kustomer)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/158128/1052970/kustomer/vs/Freshdesk-Omni)
15. **Tiledesk** — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
    - [View profile](https://www.capterra.co.uk/software/187541/tiledesk)
    - [Compare vs Freshdesk Omni](https://www.capterra.co.uk/compare/187541/1052970/tiledesk/vs/Freshdesk-Omni)

## Related Categories

- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/1052970/Freshdesk-Omni)
- [View Product Profile](https://www.capterra.co.uk/software/1052970/Freshdesk-Omni)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/1052970/Freshdesk-Omni> |
| de-AT | <https://www.capterra.at/alternatives/1052970/Freshdesk-Omni> |
| de-CH | <https://www.capterra.ch/alternatives/1052970/Freshdesk-Omni> |
| en | <https://www.capterra.com/p/10012197/Freshworks-Customer-Service-Suite/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1052970/Freshdesk-Omni> |
| en-AU | <https://www.capterra.com.au/alternatives/1052970/Freshdesk-Omni> |
| en-CA | <https://www.capterra.ca/alternatives/1052970/Freshdesk-Omni> |
| en-GB | <https://www.capterra.co.uk/alternatives/1052970/Freshdesk-Omni> |
| en-IE | <https://www.capterra.ie/alternatives/1052970/Freshdesk-Omni> |
| en-IL | <https://www.capterra.co.il/alternatives/1052970/Freshdesk-Omni> |
| en-IN | <https://www.capterra.in/alternatives/1052970/Freshdesk-Omni> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1052970/Freshdesk-Omni> |
| en-SG | <https://www.capterra.com.sg/alternatives/1052970/Freshdesk-Omni> |
| en-ZA | <https://www.capterra.co.za/alternatives/1052970/Freshdesk-Omni> |
| es | <https://www.capterra.es/alternatives/1052970/Freshdesk-Omni> |
| es-AR | <https://www.capterra.com.ar/alternatives/1052970/Freshdesk-Omni> |
| es-CL | <https://www.capterra.cl/alternatives/1052970/Freshdesk-Omni> |
| es-CO | <https://www.capterra.co/alternatives/1052970/Freshdesk-Omni> |
| es-CR | <https://www.capterra.co.cr/alternatives/1052970/Freshdesk-Omni> |
| es-DO | <https://www.capterra.do/alternatives/1052970/Freshdesk-Omni> |
| es-EC | <https://www.capterra.ec/alternatives/1052970/Freshdesk-Omni> |
| es-MX | <https://www.capterra.mx/alternatives/1052970/Freshdesk-Omni> |
| es-PA | <https://www.capterra.com.pa/alternatives/1052970/Freshdesk-Omni> |
| es-PE | <https://www.capterra.pe/alternatives/1052970/Freshdesk-Omni> |
| fr | <https://www.capterra.fr/alternatives/1052970/Freshdesk-Omni> |
| fr-BE | <https://fr.capterra.be/alternatives/1052970/Freshdesk-Omni> |
| fr-CA | <https://fr.capterra.ca/alternatives/1052970/Freshdesk-Omni> |
| fr-LU | <https://www.capterra.lu/alternatives/1052970/Freshdesk-Omni> |
| it | <https://www.capterra.it/alternatives/1052970/Freshdesk-Omni> |
| nl | <https://www.capterra.nl/alternatives/1052970/Freshdesk-Omni> |
| nl-BE | <https://www.capterra.be/alternatives/1052970/Freshdesk-Omni> |
| pt | <https://www.capterra.com.br/alternatives/1052970/Freshdesk-Omni> |
| pt-PT | <https://www.capterra.pt/alternatives/1052970/Freshdesk-Omni> |

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