---
description: Discover the benefits and disadvantages of Microsoft 365 Help Desk Ticketing System.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Microsoft 365 Help Desk Ticketing System Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/1032771/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives ](https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/164283/1032771/zendesk/vs/microsoft-365-help-desk-ticketing-system)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.uk/software/138769/jira-service-management)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/138769/1032771/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
4. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.uk/software/107225/sysaid)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/107225/1032771/sysaid/vs/microsoft-365-help-desk-ticketing-system)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/102188/1032771/liveagent/vs/microsoft-365-help-desk-ticketing-system)
6. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.uk/software/132997/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/132997/1032771/freshservice/vs/microsoft-365-help-desk-ticketing-system)
7. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.uk/software/124981/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
8. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.co.uk/software/202528/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/202528/1032771/milvus/vs/microsoft-365-help-desk-ticketing-system)
9. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.co.uk/software/86962/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/86962/1032771/bomgar/vs/microsoft-365-help-desk-ticketing-system)
10. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
    - [View profile](https://www.capterra.co.uk/software/177094/supremo-remote-desktop)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/177094/1032771/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
11. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.co.uk/software/152871/servicenow)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)
12. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.co.uk/software/182383/raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/182383/1032771/raiseaticket/vs/microsoft-365-help-desk-ticketing-system)
13. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.co.uk/software/62194/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/62194/1032771/livechat/vs/microsoft-365-help-desk-ticketing-system)
14. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.co.uk/software/173025/help-desk-software)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/173025/1032771/help-desk-software/vs/microsoft-365-help-desk-ticketing-system)
15. **ISL Light** — 4.7/5 (779 reviews) — ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
    - [View profile](https://www.capterra.co.uk/software/146892/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.uk/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.capterra.co.uk/software/1032771/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.capterra.ca/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IL | <https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IN | <https://www.capterra.in/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.capterra.com.sg/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.capterra.co.za/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Microsoft 365 Help Desk Ticketing System","description":"See our comprehensive list of Microsoft 365 Help Desk Ticketing System alternatives. Our filters and verified reviews for UK business users can help you choose the best software for your needs.","url":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system","about":{"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#software"},"breadcrumb":{"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#webpage","mainEntity":{"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#software"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Microsoft 365 Help Desk Ticketing System","url":"https://www.capterra.co.uk/software/1032771/microsoft-365-help-desk-ticketing-system","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1032771/microsoft-365-help-desk-ticketing-system#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"offers":{"price":"49","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Microsoft 365 Help Desk Ticketing System","position":3,"item":"/software/1032771/microsoft-365-help-desk-ticketing-system","@type":"ListItem"},{"name":"Microsoft 365 Help Desk Ticketing System Alternatives ","position":4,"item":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Find best 15 Microsoft 365 Help Desk Ticketing System Alternatives - Capterra UK 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@type":"ListItem"},{"name":"JIRA Service Management","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.uk/software/138769/jira-service-management","@type":"ListItem"},{"name":"Zoho Desk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.co.uk/software/169505/zoho-desk","@type":"ListItem"},{"name":"SysAid","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.co.uk/software/107225/sysaid","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"Freshservice","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.co.uk/software/132997/freshservice","@type":"ListItem"},{"name":"Freshdesk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@type":"ListItem"},{"name":"Milvus","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.co.uk/software/202528/milvus","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.co.uk/software/86962/bomgar","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.capterra.co.uk/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"ServiceNow","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.co.uk/software/152871/servicenow","@type":"ListItem"},{"name":"Raiseaticket","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90c02991-bd93-4675-938c-abb9b1fc4ec0.jpeg","url":"https://www.capterra.co.uk/software/182383/raiseaticket","@type":"ListItem"},{"name":"LiveChat","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Desk Manager","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.co.uk/software/173025/help-desk-software","@type":"ListItem"},{"name":"ISL Light","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41a250f0-063a-4fd1-827a-1a62c8d3db46.png","url":"https://www.capterra.co.uk/software/146892/isl-light","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system#itemlist","numberOfItems":15}
</script>